Common Consumer Questions
- Event Headliner Change
- Travel Agent Sign-Up
- Article 14: Can I Cancel or Change My Order?
- Article 13: Order Confirmation & Comparable Tickets
- Article 12: Special Seat Conditions (Obstructed View, Age Restrictions, etc.)
- Article 11: Ticket Delivery — Physical (Hard Stock) Tickets
- Article 10: Ticket Delivery — Digital Tickets
- Article 9: Service Fees, Delivery Charges & Taxes
- Article 8: Ticket Prices — Face Value vs. Resale Price
- Article 7: Denied Entry at the Venue
- Article 6: What Happens If the Seller Can't Fulfill My Order?
- Article 5: Chargebacks & Disputed Charges
- Article 4: Refunds for Cancelled Events — What's Covered?
- Article 3: Postponed or Rescheduled Events
- Article 2: Event Cancellations — Will I Get a Refund?
- Article 1: All Sales Are Final — Our No-Refund Policy
- Article 19: Where do I find a W9 Tax Form?
- Article 15:How much commission do I make on each order and when will I receive it?
- Article 16: Event tickets were lost, stolen damaged or traveler is unable to attend the event?
- Article 17: Why are similar tickets priced differently in the same section?
- Article 18: Why is the traveler being asked to provide further identification like a drivers license?
- Someone else's name is on the tickets that were purchased?