Why weren't the tickets the traveler purchased available?

All event tickets listed on the website are listed by 3rd party ticket sellers which are vigorously screened and monitored. It is however possible, in some rare instances, that the ticket purchased had already been sold somewhere else prior to the seller receiving the order.

If this is the case, we will do everything in our power to provide substitute tickets that are equivalent or better to the event originally purchased tickets.

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