All tickets are electronic and will be delivered via PDF which will need to be printed out and presented at the venue.
The PDF is the ticket and does not need to be redeemed at the venue.
They can log into their Account and view the order. On this page, there is also a button to "Download E-Tickets".
Please note: Adobe Reader needs to be installed in order to open and print E-Tickets. You can download for free at:http://get.adobe.com/reader/